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From booking in to picking up at the end I was kept informed and told what was being done
A very friendly and helpful team who always give detailed information.
They helped me with what I needed and did a deal
Polite friendly staff. Comfortable surroundings to wait for car. Car delivered back clean and emmaculate.
Car was booked in with no fuss, repair was done efficiently, and a member of staff collected me from home. Also car was very kindly valeted.
Excellent service & the team really made you welcome.
all staff were very good in explaining what was happening and how quickly it would be done
Friendly, helpful staff in all departments
booked in and job completed
Listen to customer needs
Happy with the staff as well as the service.
Always professional and quick to respond. Even when there has been an issue it was resolved quickly and without any hassle and inconvenience to myself.
On time and care taken.
Everything completed on time, came back in pristine condition
They accommodated my availability requirements ; provided timely and friendly pick-up service ; and completed the job in reasonable time
I was kept updated all the way through the service process
No problems with servicing
Always good to go to Lloyd Blackpool BMW. They're really nice and quick to get your problem sorted, the only downside is I wished to have a performance exhaust on my M140i (this was due to the cold start up rattle) and I was never notified if I could
Made me feel a valuable customer
Loved the video sent to me while I was waiting having a cup of coffee ??
Service good but wanted to charge for a reprogrammed and rear wiper when only replaced under free 10 months ago
Everything done as was asked and more, car return clean and in time and all done in a professional manor by the service staff
Did what I wanted when I wanted on time with no fuss.
The manner in which some of your service receptionists talk to customers is some what condescending. They need to adapt there delivery based on the knowledge of the customer. It was disappointing to discover Connor had left. He was excellent.
It was a completely hassle free experience, start to finish
Everything went smoothly, was contacted as soon as it was completed and the courtesy car was excellent.
Service, ambiance and professional friendliness of staff excellent
More than matched my expectations
The car went for a performance update and it appears that went ok.
The staff are extremely helpful, keep you updated and explain what is happening. They have an excellent knowledge of the car and are very professional. The waiting area for customers is also very nice and the hospitality much appreciated.
Extremely helpful & efficient staff. Sorted everything out despite Recovery not advising them of my arrival.
everything went as planned.
Great service from Lloyds, the best car dealer I've ever dealt with for attention to detail, politeness and professionalism.
First time as an aftersales customer and nothing was too much trouble. Vicki was brilliant, best service advisor i've dealt with. She kept me fully updated with everything. Will definitely be back!
Constant good service
Customer focused, but had to wait 15 mins to be seen after arranging a slot.
Only disappointment was to discover a large greasy/oily smear on the interior brushed aluminium trim on the drivers door. Such a shame Vicky's great Customer Service was overshadowed by poor attention to detail by service department
Previous problem resurfaced with my car they were very apologetic and fixed it super fast
Nothing was too much trouble and organised.
car was returned on time and had been valeted.
Staff are friendly, helpful and good with communication
Very satisfied Vicky is so professional she's a credit to BMW
Simple problem dealt with promptly
Serviced as per agreed timescale
We were lead to believe our car would be MOT'd and serviced and ready by 12,30. We came to collect at 12.20 but the car had only just gone to workshop. Left and had to return. Tried to get car delivered home (5 miles) but this couldn't be arranged.
Very efficiently dealt with, on time, and I am grateful for the courtesy car
The booking was easy and the work was done promptly.
No problems whatsoever
Always happy to visit the dealership as I receive exceptional service with peace of mind that my vehicle will be serviced to a high standard.
Nothing to complain about!!
End of warranty check was A1 and was presented with a washed vehicle upon collection.
booking in was simple. got to speak with your BMW expert over a couple of controls within the car ,very helpful . the courtesy transfer back to my home and return to the garage on completion the courtesy cleaning both inside and outside of the car
All aspects were taken care of with friendly efficiency and courtesy
Everything done as I requested and in the time frame given.
Everything was done inefficiently on time and with a very polite manner.
Well organised service department. Car always ready on time. Nice courtesy cars provided if requested.
Lloyd Blackpool have the best service I've come across
Easy to make an appointment by calling by phone, warm welcome on arrival from reception and service department. Service listened to what we were asking for and made some helpful suggestions. Couldn't have been made any easier.
Connor, the Service Officer at Lloyds Blackpool really went out of his way to solve a problem with my maps update. His successful efforts are much appreciated.
On time and to cost
Because they are very much a solid trusted company and I've known them for years
all their preparation makes for a seamless experience
Always had good communication and a slick service
Friendly staff, feel like they genuinely care and want to look after your vehicle
Attention to detail, a pleasurable experience throughout.
Everyone was efficient, always polite and helpful
Loyds blackpool were very helpful and the car came back to me very clean. The staff were very helpfull and the courtesy car was nice, it was nice to be given a courtesy car that was not a base model.
Service done within time i was told it would take
Everything was serviced perfectly , car goes like a dream now !!
Well treated by staff
Very courteous and took time to check out a slight issue I had with a ticking noise on cold start. Found a way to sort this and have booked me in again to resolve . Very helpful.
Very satisfied, staff are always so helpful.
The service receptionists are always very friendly and helpful
It was overall a good experience.
You always listen to the issue at hand and bend over backwards to help
The reception was by someone who had no customer service skills. I was nearly conned into buying a service package that saved me £3 over three years.
Quick but relaxed feeling
Unable to price match on tyres or mot against a small independent garage in St Annes
Thank you for your feedback, I am very sorry to hear that your experience was not satisfactory. A member of our service management team will be in touch with you shortly to discuss further. Kind regards, Daniella. Customer Relations Manager.
There was a slight delay leaving the garage as the courtesy car wasn't ready and didn't have fuel, however, this wasn't a significant inconvenience, the sales advisor was very apologetic
Car accepted at service desk at appointment time and completed while I waited for three hours
Polite and convivial staff
In this visit only had 4 tyres fitted, might have been an extra touch if they had made the tyres look like new.
Thank you for your feedback, we would have liked to hand the car back to you after a wash and vac and a slick over your tyres but unfortunately time was restricted on collection and we didn't want to make you late. We will make sure they are looking sparkling new on your next visit! Kind regards. Daniella, Customer Relations Manager.
Whenever I go to Lloyds at Blackpool I am very satisfied with the service received - they are always most helpful.
Detail requirements are carried out diligently and professionalism. All staff treat you very politely.
The service was great, there seemed to be a male / female divide, males in sales females in service, need to see more females in sales roles. As a lady I'd prefer to buy from a lady.
Fast reliable service
I spotted a couple of marks on the car and they were rectified beyond my expectations and without question, excellent customer experience.
They always take on board your concerns.
People very pleasant
Great apart from the problem was not completely solved and I am in the process of booking it back in again.
Everything you would expect from a high end main dealer
Pleasant staff who did their jobs efficiently in a well organised and pleasant environment that appears welcoming to the customer.
Dropping off and picking up the car and receiving courtesy car all went very smoothly
Only minor point is internal valet could have been more thorough
My only complaint was that I phoned up to see if the car would be ready at the time promised, was told that 'somebody will phone you back' but nobody did. However when I arrived, the car was ready and waiting at the appointed time.
Great service this time and every time.
The service team are always happy to help with anything
Waited longer than anticipated - almost 2 hours
I was informed that the car would be ready in 3 hours if everything was ok, and indeed it was (nearly)
In for MOT, quick service, nice video about the tyre tread and any issues.
Always a pleasant experience - efficient and prompt.
Very friendly staff and efficient
Went above and beyond to sort the issues with my car
Given a courtesy car for the day.
Staff at Lloyd Blackpool always make sure everything goes seamlessly smooth
I decided to wait for my car to be prepared. The car was ready in the time given. Very satisfied indeed.
I am obsessed with my car and feel comfortable leaving it in Lloyd's capable hands it gives me total peace of mind .
I had a puncture whilst out without money or phone. Lloyds took me home, collected me the following day and sorted the problem without fuss. Service second to none.
The service was arranged and completed with very little notice.
No complaints at all
Excellent service manager who resolves any problem
Connor Burns is a credit to your organisation as he was incredibly helpful and always kept me informed of the status of my order.
The car still works
Loved the big reveal and very personal
Simply the best
Dan dockerty who sold me my car was helpful , polite and extremely professional... he organised a test drive and explained everything to me and then when returning to the showroom even got me a cuppa tea !!! Ten out of ten !!!!
PAUL WOODMAN HAS BEEN MY CONTACT AT THE DEALERSHIP FOR MANY YEARS AND HE HAS ALWAYS PROVIDED EXCELLANT SERVICE WHENEVER I HAVE BEEN REPLACING MY CAR
On behalf of Paul and the rest of the BMW team here at Blackpool, we would like to say thank you. Your loyalty and friendship means the world to us and we really appreciate your time in giving us some feedback. Kindest of regards, Mark Powell, Head of Business.
Again fast and efficient,Jeremy and Nick were helpful and knowledgeable .
Thank you for your feedback, both Jeremy and Nick will be more than pleased to hear you rated their services 10/10 and awarded them with a 5 Star recognition. Thanks again, Mark Powell, Head of Business.
Really well demonstrated
Thank you for awarding your experience 5 Stars and rating our team 10/10. Best regards, Mark Powell. Head of Business.
Yes Gary who dealt with me, gave excellent customer service and was through and helped me choose the right car that would suit me personally, so im very happy with the service given, so yes would highly recommend you too family and friends.
Thank you for your great feedback, we are very fortunate to have in our team individuals like Gary whom take pride in delivering a professional and caring experience to our customers. Your recommendations are highly valued and we will make sure we look after your loved ones as well! Kind regards, Mark Powell. Head of Business.
The whole experience helpful, enjoyable and relaxing.
Thank you for awarding our team with 5 Stars and rating our service 10/10! I is great to hear you enjoyed your experience. Best regards, Mark Powell. Head of Business.
Nothing is too much to do. They have always gone above and beyond with how helpful and accommodating they are to my requests.
Thank you for such wonderful feedback! It is always a pleasure for us to be able to help you in finding the right car for you. See you again soon! Kind regards, Mark Powell. Head of Business.
Everyone was pleasant to deal with and eager to please me. I was wowed by the services offered at Lloyds on every occasion and that is why I have made my purchase here again.
Thank you for your loyalty, it is a true pleasure to have customers like you returning to us and providing us with great feedback. Im sure Danny and Rossi will be delighted with your comments. With kind regards, Mark Powell. Head of Business.
Everything couldn't have been any smoother, both before and after collection.
Thank you for your feedback and for taking the time to complete this survey. Gary and the rest of the BMW team will be more than happy to be rated 10/10 and to know your experience was worthy of 5 Stars. Best regards, Mark Powell. Head of Business.
Gary made sure I was able to get one of the last build slots of the m140 f20/21 available where others (knights & synter) has failed. Hope he enjoys that bottle of jack.
Staff were, as always, friendly and well informed and willing to go several extra miles to make sure my wife and I were happy. No trouble ever seems too much; I can't sing the praises of Danny Greaves enough.
Kept in touch and updated on progress
Excellent service, kept me informed of the build progress
Perfectly clean car, and equally important, Paul Woodman, Rossi Polak and Emma-Louise Connor, came in on a Sunday and spent as much time as was needed to talk me through all the aspects of the new car and its technology.