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ABOUT LLOYD BLACKPOOL.

Find out more about what we do and our team.

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BMW 420i M Sport Gran Coupé Personal Contract Hire Offer

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BMW X3 Offer

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Climbing high to support Cash for Kids.

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Enjoy a complimentary day out at a National Trust place in our all-electric BMW i3.

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100 Easter eggs donated to Cash for Kids charity.

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Long Service Award for Charity Support.

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Motability Week. 15th-19th April 2019.

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Lloyd Blackpool successful with double national award win

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Motability scheme welcomes BMW X2.

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Video: Discover the BMW i8 Roadster.

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Cash for Kids Mission Christmas Appeal 2018

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Our Christmas Market

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Rossi by BMW Logo

Genius! Rossi wins National Product Genius Competition

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BMW X5 stock available on 0% APR finance.

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BMW Help: Recalls

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Rotary Club of Lytham Charity Golf Day

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#ExploreYourWorld

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Win A Weekend Escape With The BMW X2.

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Mission Christmas Accomplished

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We are a drop-off point for Mission Christmas

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Our Christmas Market 2017

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Lytham Festival 2017 was Phenomenal

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Lytham Festival 2017 ... Get your dancing shoes ready

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It's a Knock Out

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We have been honoured as one of the best Retailers in the world

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Lloyd Blackpool named ‘BMW Retailer of the Year’

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Cool Ride to School - Edward & Leo

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Mission Christmas Accomplished

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Cash for Kids

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Official Sponsors of the Rock FM Breakfast Show

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Christmas Market 2016

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Old Links Golf Course Captains Charity Ball 2016

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Lytham Rotary Golf Day

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We won BMW Customer Service Retailer of the Year

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The Black Tie & Diamonds Charity Ball

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Super Support for Cash for Kids

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Our Complaints Procedure

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M PERFORMANCE DRIVING DAY WITH EVERY NEW BMW PURCHASED AND DELIVERED BEFORE 31/03/16

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Our Company History

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Rossi does it again! A film star in the making.

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How to get connected with BMW Connected Drive.

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How can a BMW Genius help me?

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BMW Summer Event

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BMW Approved Used 320d Sport Touring Offer

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420d Sport Gran Coupe Models for £299 Per Month.

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

From booking in to picking up at the end I was kept informed and told what was being done

Service

A very friendly and helpful team who always give detailed information.

Service

They helped me with what I needed and did a deal

Service

Polite friendly staff. Comfortable surroundings to wait for car. Car delivered back clean and emmaculate.

Service

Excellent service

Service

Car was booked in with no fuss, repair was done efficiently, and a member of staff collected me from home. Also car was very kindly valeted.

Service

Excellent service & the team really made you welcome.

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all staff were very good in explaining what was happening and how quickly it would be done

Service

Friendly, helpful staff in all departments

Service

booked in and job completed

Service

Listen to customer needs

Service

Happy with the staff as well as the service.

Service

Always professional and quick to respond. Even when there has been an issue it was resolved quickly and without any hassle and inconvenience to myself.

Service

On time and care taken.

Service

Everything completed on time, came back in pristine condition

Service

They accommodated my availability requirements ; provided timely and friendly pick-up service ; and completed the job in reasonable time

Service

Everything 100%.

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I was kept updated all the way through the service process

Service

No problems with servicing

Service

Always good to go to Lloyd Blackpool BMW. They're really nice and quick to get your problem sorted, the only downside is I wished to have a performance exhaust on my M140i (this was due to the cold start up rattle) and I was never notified if I could

Service

Made me feel a valuable customer

Service

Loved the video sent to me while I was waiting having a cup of coffee ??

Service

Service good but wanted to charge for a reprogrammed and rear wiper when only replaced under free 10 months ago

Service

Everything done as was asked and more, car return clean and in time and all done in a professional manor by the service staff

Service

Did what I wanted when I wanted on time with no fuss.

Service

The manner in which some of your service receptionists talk to customers is some what condescending. They need to adapt there delivery based on the knowledge of the customer. It was disappointing to discover Connor had left. He was excellent.

Service

It was a completely hassle free experience, start to finish

Service

Everything went smoothly, was contacted as soon as it was completed and the courtesy car was excellent.

Service

Service, ambiance and professional friendliness of staff excellent

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More than matched my expectations

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The car went for a performance update and it appears that went ok.

Service

The staff are extremely helpful, keep you updated and explain what is happening. They have an excellent knowledge of the car and are very professional. The waiting area for customers is also very nice and the hospitality much appreciated.

Service

Extremely helpful & efficient staff. Sorted everything out despite Recovery not advising them of my arrival.

Service

everything went as planned.

Service

Great service from Lloyds, the best car dealer I've ever dealt with for attention to detail, politeness and professionalism.

Service

First time as an aftersales customer and nothing was too much trouble. Vicki was brilliant, best service advisor i've dealt with. She kept me fully updated with everything. Will definitely be back!

Service

Constant good service

Service

Customer focused, but had to wait 15 mins to be seen after arranging a slot.

Service

Only disappointment was to discover a large greasy/oily smear on the interior brushed aluminium trim on the drivers door. Such a shame Vicky's great Customer Service was overshadowed by poor attention to detail by service department

Service

Previous problem resurfaced with my car they were very apologetic and fixed it super fast

Service

Excellent service

Service

Nothing was too much trouble and organised.

Service

car was returned on time and had been valeted.

Service

Staff are friendly, helpful and good with communication

Service

Very satisfied Vicky is so professional she's a credit to BMW

Service

Simple problem dealt with promptly

Service

Serviced as per agreed timescale

Service

We were lead to believe our car would be MOT'd and serviced and ready by 12,30. We came to collect at 12.20 but the car had only just gone to workshop. Left and had to return. Tried to get car delivered home (5 miles) but this couldn't be arranged.

Service

Very efficiently dealt with, on time, and I am grateful for the courtesy car

Service

The booking was easy and the work was done promptly.

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No problems whatsoever

Service

Always happy to visit the dealership as I receive exceptional service with peace of mind that my vehicle will be serviced to a high standard.

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Nothing to complain about!!

Service

End of warranty check was A1 and was presented with a washed vehicle upon collection.

Service

booking in was simple. got to speak with your BMW expert over a couple of controls within the car ,very helpful . the courtesy transfer back to my home and return to the garage on completion the courtesy cleaning both inside and outside of the car

Service

All aspects were taken care of with friendly efficiency and courtesy

Service

Everything done as I requested and in the time frame given.

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Everything was done inefficiently on time and with a very polite manner.

Service

Well organised service department. Car always ready on time. Nice courtesy cars provided if requested.

Service

Lloyd Blackpool have the best service I've come across

Service

Easy to make an appointment by calling by phone, warm welcome on arrival from reception and service department. Service listened to what we were asking for and made some helpful suggestions. Couldn't have been made any easier.

Service

Connor, the Service Officer at Lloyds Blackpool really went out of his way to solve a problem with my maps update. His successful efforts are much appreciated.

Service

On time and to cost

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Because they are very much a solid trusted company and I've known them for years

Service

all their preparation makes for a seamless experience

Service

Always had good communication and a slick service

Service

Friendly staff, feel like they genuinely care and want to look after your vehicle

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Attention to detail, a pleasurable experience throughout.

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Everyone was efficient, always polite and helpful

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Loyds blackpool were very helpful and the car came back to me very clean. The staff were very helpfull and the courtesy car was nice, it was nice to be given a courtesy car that was not a base model.

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Service done within time i was told it would take

Service

Everything was serviced perfectly , car goes like a dream now !!

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Well treated by staff

Service

Very courteous and took time to check out a slight issue I had with a ticking noise on cold start. Found a way to sort this and have booked me in again to resolve . Very helpful.

Service

Very satisfied, staff are always so helpful.

Service

The service receptionists are always very friendly and helpful

Service

It was overall a good experience.

Service

You always listen to the issue at hand and bend over backwards to help

Service

The reception was by someone who had no customer service skills. I was nearly conned into buying a service package that saved me £3 over three years.

Service

Quick but relaxed feeling

Service

Unable to price match on tyres or mot against a small independent garage in St Annes

Service
Thank you for your feedback, I am very sorry to hear that your experience was not satisfactory. A member of our service management team will be in touch with you shortly to discuss further. Kind regards, Daniella. Customer Relations Manager.

There was a slight delay leaving the garage as the courtesy car wasn't ready and didn't have fuel, however, this wasn't a significant inconvenience, the sales advisor was very apologetic

Service

Car accepted at service desk at appointment time and completed while I waited for three hours

Service

Polite and convivial staff

Service

In this visit only had 4 tyres fitted, might have been an extra touch if they had made the tyres look like new.

Service
Thank you for your feedback, we would have liked to hand the car back to you after a wash and vac and a slick over your tyres but unfortunately time was restricted on collection and we didn't want to make you late. We will make sure they are looking sparkling new on your next visit! Kind regards. Daniella, Customer Relations Manager.

Good communication

Service

Whenever I go to Lloyds at Blackpool I am very satisfied with the service received - they are always most helpful.

Service

Detail requirements are carried out diligently and professionalism. All staff treat you very politely.

Service

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Service

The service was great, there seemed to be a male / female divide, males in sales females in service, need to see more females in sales roles. As a lady I'd prefer to buy from a lady.

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Fast reliable service

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I spotted a couple of marks on the car and they were rectified beyond my expectations and without question, excellent customer experience.

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They always take on board your concerns.

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People very pleasant

Service

Great apart from the problem was not completely solved and I am in the process of booking it back in again.

Service

Everything you would expect from a high end main dealer

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Pleasant staff who did their jobs efficiently in a well organised and pleasant environment that appears welcoming to the customer.

Service

Dropping off and picking up the car and receiving courtesy car all went very smoothly

Service

Only minor point is internal valet could have been more thorough

Service

My only complaint was that I phoned up to see if the car would be ready at the time promised, was told that 'somebody will phone you back' but nobody did. However when I arrived, the car was ready and waiting at the appointed time.

Service

Great service

Service

Great service this time and every time.

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The service team are always happy to help with anything

Service

Waited longer than anticipated - almost 2 hours

Service

I was informed that the car would be ready in 3 hours if everything was ok, and indeed it was (nearly)

Service

In for MOT, quick service, nice video about the tyre tread and any issues.

Service

Good service

Service

Always a pleasant experience - efficient and prompt.

Service

Very friendly staff and efficient

Service

Went above and beyond to sort the issues with my car

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Given a courtesy car for the day.

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Staff at Lloyd Blackpool always make sure everything goes seamlessly smooth

Service

I decided to wait for my car to be prepared. The car was ready in the time given. Very satisfied indeed.

Service

I am obsessed with my car and feel comfortable leaving it in Lloyd's capable hands it gives me total peace of mind .

Service

I had a puncture whilst out without money or phone. Lloyds took me home, collected me the following day and sorted the problem without fuss. Service second to none.

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The service was arranged and completed with very little notice.

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No complaints at all

Service

Excellent service manager who resolves any problem

Service

Connor Burns is a credit to your organisation as he was incredibly helpful and always kept me informed of the status of my order.

Service

The car still works

Service

Loved the big reveal and very personal

Sales

Simply the best

Sales

Dan dockerty who sold me my car was helpful , polite and extremely professional... he organised a test drive and explained everything to me and then when returning to the showroom even got me a cuppa tea !!! Ten out of ten !!!!

Sales

PAUL WOODMAN HAS BEEN MY CONTACT AT THE DEALERSHIP FOR MANY YEARS AND HE HAS ALWAYS PROVIDED EXCELLANT SERVICE WHENEVER I HAVE BEEN REPLACING MY CAR

Sales
On behalf of Paul and the rest of the BMW team here at Blackpool, we would like to say thank you. Your loyalty and friendship means the world to us and we really appreciate your time in giving us some feedback. Kindest of regards, Mark Powell, Head of Business.

Again fast and efficient,Jeremy and Nick were helpful and knowledgeable .

Sales
Thank you for your feedback, both Jeremy and Nick will be more than pleased to hear you rated their services 10/10 and awarded them with a 5 Star recognition. Thanks again, Mark Powell, Head of Business.

Really well demonstrated

Sales
Thank you for awarding your experience 5 Stars and rating our team 10/10. Best regards, Mark Powell. Head of Business.

Yes Gary who dealt with me, gave excellent customer service and was through and helped me choose the right car that would suit me personally, so im very happy with the service given, so yes would highly recommend you too family and friends.

Sales
Thank you for your great feedback, we are very fortunate to have in our team individuals like Gary whom take pride in delivering a professional and caring experience to our customers. Your recommendations are highly valued and we will make sure we look after your loved ones as well! Kind regards, Mark Powell. Head of Business.

The whole experience helpful, enjoyable and relaxing.

Sales
Thank you for awarding our team with 5 Stars and rating our service 10/10! I is great to hear you enjoyed your experience. Best regards, Mark Powell. Head of Business.

Nothing is too much to do. They have always gone above and beyond with how helpful and accommodating they are to my requests.

Sales
Thank you for such wonderful feedback! It is always a pleasure for us to be able to help you in finding the right car for you. See you again soon! Kind regards, Mark Powell. Head of Business.

Everyone was pleasant to deal with and eager to please me. I was wowed by the services offered at Lloyds on every occasion and that is why I have made my purchase here again.

Sales
Thank you for your loyalty, it is a true pleasure to have customers like you returning to us and providing us with great feedback. Im sure Danny and Rossi will be delighted with your comments. With kind regards, Mark Powell. Head of Business.

Everything couldn't have been any smoother, both before and after collection.

Sales
Thank you for your feedback and for taking the time to complete this survey. Gary and the rest of the BMW team will be more than happy to be rated 10/10 and to know your experience was worthy of 5 Stars. Best regards, Mark Powell. Head of Business.

Gary made sure I was able to get one of the last build slots of the m140 f20/21 available where others (knights & synter) has failed. Hope he enjoys that bottle of jack.

Sales

Staff were, as always, friendly and well informed and willing to go several extra miles to make sure my wife and I were happy. No trouble ever seems too much; I can't sing the praises of Danny Greaves enough.

Sales

Kept in touch and updated on progress

Sales

Excellent service, kept me informed of the build progress

Sales

Perfectly clean car, and equally important, Paul Woodman, Rossi Polak and Emma-Louise Connor, came in on a Sunday and spent as much time as was needed to talk me through all the aspects of the new car and its technology.