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ABOUT LLOYD BLACKPOOL.

Find out more about what we do and our team.

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The BMW 5 Series.

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Climbing high to support Cash for Kids.

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Enjoy a complimentary day out at a National Trust place in our all-electric BMW i3.

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100 Easter eggs donated to Cash for Kids charity.

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Long Service Award for Charity Support.

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Motability Week. 15th-19th April 2019.

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THE BMW 1 SERIES.

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Lloyd Blackpool successful with double national award win

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Motability scheme welcomes BMW X2.

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Video: Discover the BMW i8 Roadster.

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Cash for Kids Mission Christmas Appeal 2018

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Our Christmas Market

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Rossi by BMW Logo

Genius! Rossi wins National Product Genius Competition

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BMW X5 stock available on 0% APR finance.

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BMW Help: Recalls

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Rotary Club of Lytham Charity Golf Day

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#ExploreYourWorld

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Win A Weekend Escape With The BMW X2.

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Mission Christmas Accomplished

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We are a drop-off point for Mission Christmas

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Our Christmas Market 2017

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Impress with the new BMW Shadow Edition

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Lytham Festival 2017 was Phenomenal

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Lytham Festival 2017 ... Get your dancing shoes ready

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It's a Knock Out

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We have been honoured as one of the best Retailers in the world

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Lloyd Blackpool named ‘BMW Retailer of the Year’

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Cool Ride to School - Edward & Leo

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Mission Christmas Accomplished

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Cash for Kids

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Official Sponsors of the Rock FM Breakfast Show

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Christmas Market 2016

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Old Links Golf Course Captains Charity Ball 2016

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Lytham Rotary Golf Day

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We won BMW Customer Service Retailer of the Year

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The Black Tie & Diamonds Charity Ball

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Super Support for Cash for Kids

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Our Complaints Procedure

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M PERFORMANCE DRIVING DAY WITH EVERY NEW BMW PURCHASED AND DELIVERED BEFORE 31/03/16

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Our Company History

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Rossi does it again! A film star in the making.

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How to get connected with BMW Connected Drive.

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How can a BMW Genius help me?

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BMW Summer Event

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BMW Approved Used 320d Sport Touring Offer

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420d Sport Gran Coupe Models for £299 Per Month.

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

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Service

The service was great, there seemed to be a male / female divide, males in sales females in service, need to see more females in sales roles. As a lady I'd prefer to buy from a lady.

Service

Fast reliable service

Service

Great apart from the problem was not completely solved and I am in the process of booking it back in again.

Service

People very pleasant

Service

I spotted a couple of marks on the car and they were rectified beyond my expectations and without question, excellent customer experience.

Service

They always take on board your concerns.

Service

Dropping off and picking up the car and receiving courtesy car all went very smoothly

Service

Everything you would expect from a high end main dealer

Service

Only minor point is internal valet could have been more thorough

Service

Pleasant staff who did their jobs efficiently in a well organised and pleasant environment that appears welcoming to the customer.

Service

Great service

Service

My only complaint was that I phoned up to see if the car would be ready at the time promised, was told that 'somebody will phone you back' but nobody did. However when I arrived, the car was ready and waiting at the appointed time.

Service

The service team are always happy to help with anything

Service

Great service this time and every time.

Service

Waited longer than anticipated - almost 2 hours

Service

I was informed that the car would be ready in 3 hours if everything was ok, and indeed it was (nearly)

Service

Always a pleasant experience - efficient and prompt.

Service

Very friendly staff and efficient

Service

Good service

Service

In for MOT, quick service, nice video about the tyre tread and any issues.

Service

Went above and beyond to sort the issues with my car

Service

Given a courtesy car for the day.

Service

Staff at Lloyd Blackpool always make sure everything goes seamlessly smooth

Service

I decided to wait for my car to be prepared. The car was ready in the time given. Very satisfied indeed.

Service

I am obsessed with my car and feel comfortable leaving it in Lloyd's capable hands it gives me total peace of mind .

Service

I had a puncture whilst out without money or phone. Lloyds took me home, collected me the following day and sorted the problem without fuss. Service second to none.

Service

The service was arranged and completed with very little notice.

Service

Connor Burns is a credit to your organisation as he was incredibly helpful and always kept me informed of the status of my order.

Service

No complaints at all

Service

The car still works

Service

Excellent service manager who resolves any problem

Service

Polite and efficient

Service

VERY SATISFIED

Service

As above plus apparently the staff were under pressure due to a closure on the M6 on this day. I empathise with the lack of staff, they are in a Customer Service role and should speak to customers accordingly.

Service

The problem was sorted out promptly and efficiently with the minimum of disruption to my normal schedule

Service

Nice helpful staff at the Blackpool branch

Service

The service and customer satisfaction is always of a high standard.

Service

My 5 series required an EGC unit to be replaced immediately. I called the dealership, and requested they check the parts availability. They call back to confirm, then booked the car in. Car was collected, EGC fitted and returned quickly.

Service

Staff very helpful, prompt service, helpful advice

Service

Could not ask for more. Robert and Louise on Service Reception are both highly professional and very personable.

Service

Nice extra touch to bring car to the door rather than me go looking for it

Service

N/A

Service

Great service, problem resolved

Service

The loan car was ready for me and quickly accepted back when I came to collect my serviced car. The bill was just as expected. The condition/wear of the various items - tyres, bakes, etc - was recorded in a written report for me. A free valet service

Service

Lloyd's Blackpool is miles ahead of all dealerships, I have been to multiple dealers in the northwest , and I live 30 miles from Blackpool and wouldn't go anywhere else

Service

Because I was happy with the service

Service

Although they couldn't find my courtesy car everything was dealt with in a timely manner.

Service

level of service offered by Callum and Louise was first class. Loan car, coffee and car wash all standard, excellent. Work carried out on time and to high standards. Thanks yet again to Lloyds for their attention to detail.

Service

I've had the pleasure of being taken care of by Robert from the service dept and on both occasions he has gone the extra mile. Thanks Robert

Service

First class in every respect. A real pleasure to have such an all around superb customer service experience from people who clearly care about the customer & cars. In essence my car's first service at Lloyd's was eye openingly positive. I'll return.

Service

Car wasn't ready on time for 2nd time in a row

Service

We were well looked after by the staff.

Service

The service department are impossible to contact and don't return calls. Different members of staff provide differing information

Service

Fast and informative. Felt I could trust the team to do what was needed.

Service

The answer here is more or less the same as my previous answer, if I was not satisfied with the service I would not return.

Service

I received a quality service from start to finish, commensurate with the quality of the vehicle.

Service

Excellent service agent, pleasing surroundings and free wash and vac

Service

Robert Wheatley dealt with us efficiently & showed us his bmw knowledge

Service

I love the video feedback. Gives you reassurance of the engineers working on you car.

Service

Nothing was a problem.

Service

Because they bend over backwards to help. They are really pleasant to deal with and the showroom is spotlessly clean

Service

See previous answer.

Service

Customer service is second to non.

Service

Completed service and recommended new Rear tyre which we hadn't noticed.

Service

It was problem free

Service

Couldn't have been more polite and helpful

Service

Great service as usual

Service

Always very pleasant and make you feel welcome

Service

Did everything possible to help

Service

Should be have drop off or pick up service for customer when car need for service

Service

Once the service manager had addressed what I believed to be an excessive charge I was more satisfied.

Service

Sorted everything quickly

Service

Good customer communication and friendly approach

Service

They are a fantastic team. Always have been

Service

Everything was completed in double quick time and concise explanation of faults of vehicle, plus use of nice clean courtesy car .

Service

Extremely satisfied. Issue with my car was resolved quickly and car returned to me on the same day.

Service

Louise tried hard to but unfortunately the problem was out of her control. It doe's however seem wrong that it is up to me now to complain to BMW .

Service

Service staff and in particular Vicky and Emma were highly professional and worked particularly hard in helping me rectify the issue I was having with my 1 series. I was highly impressed at their knowledge and professional attitude

Service

Car sent back in excellent condition and beautifully cleaned. Also well informed of any faults.

Service

Just had to wait a bit longer than usual for the car to be washed and vacuumed but spotless as always.

Service

great work carried out

Service

The car had the major 3 year service on the service pack from new which I like a lot. Also had a video from the mechanic that day giving an overview, great value. Total satisfaction with the result.

Service

Is 5 stars enough !! Cannot fault the Service in any way. A special thank you to Victoria who had everything sorted.

Service

excellent customer service

Service

The service received from beginning to was courteous but always professional. Can't praise the staff at Lloyd's Blackpool highly enough

Service

It is always faultless

Service

work was started on time and finished earlier than planned

Service

All wemt well fixed problem

Service

Emma Cantle was really helpfull in updating my maps and sorting out a service plan whilst my car was being MOT'd.

Service

Always helpful . Nothing too much trouble

Service

Always a pleasure to deal with..Nothing is too much trouble..Friendly and efficient

Service

Good service.

Service

Always polite and helpful.I had a courtesy car but it is very inconvenient and time-wasting to have to drive to the other side of Blackpool and back - and then do the same to return the car. Over an hour there and back because of the traffic problems

Service

Problem was sorted fast and provided a courtesy car but still feel the warranty should of covered it with only having purchased the car 8 weeks previous

Service

Excellent advice given and as always, excellent service.

Service

Pleasant staff, nice surroundings

Service

Given full information on vehicle status

Service

Bought the car with one service left on the service pack and the team at Lloyd Blackpool did everything in their power to get me booked in before the mileage went too high - and with a courtesy car! Top service from a lovely team

Service

Very helpful & courtous.

Service

Although only an MOT very attentive service

Service

Everything I asked for and more

Service

very happy

Service

Couldn't ask for better

Service

The staff were friendly and very helpful; the work was carried out to a high standard and I was kept informed at every stage of the process

Service

Very pleasant reception and service staff.

Service

As always i find everyone at Blackpool very friendly and helpful

Service

Can't fault it.

Sales

Overall excellent service given. I would though have preferred to have collected my 7 series in the private viewing area instead of by the front door.

Sales

Everything explained in detail.

Sales

I am very pleased with my bmw and would have no qualms about having another ...

Sales

Lloyd always provide excellent customer service!

Sales

very genuine and experienced staff.

Sales

Quality vehicle that met my needs, and Lee Baines was excellent

Sales

The X1 is even better than thought so on the test drive.

Sales

Very efficient All target dates met

Sales

My car is through the motability scheme.. experience was way be on compare to any other dealers we've dealt with. They made sure we was 100% ready to drive away..

Sales

Brilliant service and communication through out

Sales

Everybody at BMW is geared up to helping the customer through all the stages of the purchase.

Sales

Scott was excellent in finding a car but listening skills and lol to finance team could be improved. When I called him to establish mileage he was less interested as the deal was done. Also still waiting for res fee despite chasing

Sales

Gary was the perfect example of professional, courteous sales executive, he looked after everything I needed from initial contact to completing the sale. I am acutely aware I am a difficult customer so commend his patients.

Sales

Lloyd Group have proven their competence many times over the years and it is my belief that the customer care mantra is ingrained in its staff.

Sales

As above and collection. Was very straightforward and trouble free.

Sales

Everything went smoothly and i wasn't pushed into buying at anytime

Sales

Great service, infact Lloyd's Blackpool is such a good service with its friendly informative staff it's like part of a family.