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Only disappointment was to discover a large greasy/oily smear on the interior brushed aluminium trim on the drivers door. Such a shame Vicky's great Customer Service was overshadowed by poor attention to detail by service department
Nothing was too much trouble and organised.
Previous problem resurfaced with my car they were very apologetic and fixed it super fast
Staff are friendly, helpful and good with communication
Simple problem dealt with promptly
Serviced as per agreed timescale
We were lead to believe our car would be MOT'd and serviced and ready by 12,30. We came to collect at 12.20 but the car had only just gone to workshop. Left and had to return. Tried to get car delivered home (5 miles) but this couldn't be arranged.
Very efficiently dealt with, on time, and I am grateful for the courtesy car
The booking was easy and the work was done promptly.
Always happy to visit the dealership as I receive exceptional service with peace of mind that my vehicle will be serviced to a high standard.
Nothing to complain about!!
No problems whatsoever
All aspects were taken care of with friendly efficiency and courtesy
End of warranty check was A1 and was presented with a washed vehicle upon collection.
booking in was simple. got to speak with your BMW expert over a couple of controls within the car ,very helpful . the courtesy transfer back to my home and return to the garage on completion the courtesy cleaning both inside and outside of the car
Everything done as I requested and in the time frame given.
Everything was done inefficiently on time and with a very polite manner.
Easy to make an appointment by calling by phone, warm welcome on arrival from reception and service department. Service listened to what we were asking for and made some helpful suggestions. Couldn't have been made any easier.
Lloyd Blackpool have the best service I've come across
Well organised service department. Car always ready on time. Nice courtesy cars provided if requested.
Connor, the Service Officer at Lloyds Blackpool really went out of his way to solve a problem with my maps update. His successful efforts are much appreciated.
On time and to cost
Because they are very much a solid trusted company and I've known them for years
Always had good communication and a slick service
all their preparation makes for a seamless experience
Friendly staff, feel like they genuinely care and want to look after your vehicle
Attention to detail, a pleasurable experience throughout.
Loyds blackpool were very helpful and the car came back to me very clean. The staff were very helpfull and the courtesy car was nice, it was nice to be given a courtesy car that was not a base model.
Service done within time i was told it would take
Everyone was efficient, always polite and helpful
Everything was serviced perfectly , car goes like a dream now !!
Well treated by staff
Very courteous and took time to check out a slight issue I had with a ticking noise on cold start. Found a way to sort this and have booked me in again to resolve . Very helpful.
It was overall a good experience.
Very satisfied, staff are always so helpful.
The service receptionists are always very friendly and helpful
You always listen to the issue at hand and bend over backwards to help
Quick but relaxed feeling
The reception was by someone who had no customer service skills. I was nearly conned into buying a service package that saved me £3 over three years.
Unable to price match on tyres or mot against a small independent garage in St Annes
Thank you for your feedback, I am very sorry to hear that your experience was not satisfactory. A member of our service management team will be in touch with you shortly to discuss further. Kind regards, Daniella. Customer Relations Manager.
There was a slight delay leaving the garage as the courtesy car wasn't ready and didn't have fuel, however, this wasn't a significant inconvenience, the sales advisor was very apologetic
Car accepted at service desk at appointment time and completed while I waited for three hours
Polite and convivial staff
Detail requirements are carried out diligently and professionalism. All staff treat you very politely.
In this visit only had 4 tyres fitted, might have been an extra touch if they had made the tyres look like new.
Thank you for your feedback, we would have liked to hand the car back to you after a wash and vac and a slick over your tyres but unfortunately time was restricted on collection and we didn't want to make you late. We will make sure they are looking sparkling new on your next visit! Kind regards. Daniella, Customer Relations Manager.
Whenever I go to Lloyds at Blackpool I am very satisfied with the service received - they are always most helpful.
The service was great, there seemed to be a male / female divide, males in sales females in service, need to see more females in sales roles. As a lady I'd prefer to buy from a lady.
Fast reliable service
People very pleasant
I spotted a couple of marks on the car and they were rectified beyond my expectations and without question, excellent customer experience.
They always take on board your concerns.
Great apart from the problem was not completely solved and I am in the process of booking it back in again.
Pleasant staff who did their jobs efficiently in a well organised and pleasant environment that appears welcoming to the customer.
Everything you would expect from a high end main dealer
Only minor point is internal valet could have been more thorough
Dropping off and picking up the car and receiving courtesy car all went very smoothly
My only complaint was that I phoned up to see if the car would be ready at the time promised, was told that 'somebody will phone you back' but nobody did. However when I arrived, the car was ready and waiting at the appointed time.
Great service this time and every time.
The service team are always happy to help with anything
Waited longer than anticipated - almost 2 hours
I was informed that the car would be ready in 3 hours if everything was ok, and indeed it was (nearly)
In for MOT, quick service, nice video about the tyre tread and any issues.
Always a pleasant experience - efficient and prompt.
Very friendly staff and efficient
Went above and beyond to sort the issues with my car
Given a courtesy car for the day.
Staff at Lloyd Blackpool always make sure everything goes seamlessly smooth
I decided to wait for my car to be prepared. The car was ready in the time given. Very satisfied indeed.
I am obsessed with my car and feel comfortable leaving it in Lloyd's capable hands it gives me total peace of mind .
I had a puncture whilst out without money or phone. Lloyds took me home, collected me the following day and sorted the problem without fuss. Service second to none.
The service was arranged and completed with very little notice.
No complaints at all
Excellent service manager who resolves any problem
Connor Burns is a credit to your organisation as he was incredibly helpful and always kept me informed of the status of my order.
The car still works
As above plus apparently the staff were under pressure due to a closure on the M6 on this day. I empathise with the lack of staff, they are in a Customer Service role and should speak to customers accordingly.
Polite and efficient
The problem was sorted out promptly and efficiently with the minimum of disruption to my normal schedule
The service and customer satisfaction is always of a high standard.
Nice helpful staff at the Blackpool branch
My 5 series required an EGC unit to be replaced immediately. I called the dealership, and requested they check the parts availability. They call back to confirm, then booked the car in. Car was collected, EGC fitted and returned quickly.
Staff very helpful, prompt service, helpful advice
Could not ask for more. Robert and Louise on Service Reception are both highly professional and very personable.
Nice extra touch to bring car to the door rather than me go looking for it
Great service, problem resolved
Lloyd's Blackpool is miles ahead of all dealerships, I have been to multiple dealers in the northwest , and I live 30 miles from Blackpool and wouldn't go anywhere else
Because I was happy with the service
The loan car was ready for me and quickly accepted back when I came to collect my serviced car. The bill was just as expected. The condition/wear of the various items - tyres, bakes, etc - was recorded in a written report for me. A free valet service
Although they couldn't find my courtesy car everything was dealt with in a timely manner.
level of service offered by Callum and Louise was first class. Loan car, coffee and car wash all standard, excellent. Work carried out on time and to high standards. Thanks yet again to Lloyds for their attention to detail.
I've had the pleasure of being taken care of by Robert from the service dept and on both occasions he has gone the extra mile. Thanks Robert
First class in every respect. A real pleasure to have such an all around superb customer service experience from people who clearly care about the customer & cars. In essence my car's first service at Lloyd's was eye openingly positive. I'll return.
Car wasn't ready on time for 2nd time in a row
We were well looked after by the staff.
The service department are impossible to contact and don't return calls. Different members of staff provide differing information
Fast and informative. Felt I could trust the team to do what was needed.
The answer here is more or less the same as my previous answer, if I was not satisfied with the service I would not return.
I received a quality service from start to finish, commensurate with the quality of the vehicle.
Excellent service agent, pleasing surroundings and free wash and vac
Robert Wheatley dealt with us efficiently & showed us his bmw knowledge
Nothing was a problem.
I love the video feedback. Gives you reassurance of the engineers working on you car.
Because they bend over backwards to help. They are really pleasant to deal with and the showroom is spotlessly clean
Customer service is second to non.
See previous answer.
Completed service and recommended new Rear tyre which we hadn't noticed.
It was problem free
Great service as usual
Couldn't have been more polite and helpful
Did everything possible to help
Always very pleasant and make you feel welcome
Sorted everything quickly
Should be have drop off or pick up service for customer when car need for service
Once the service manager had addressed what I believed to be an excessive charge I was more satisfied.
Everything was completed in double quick time and concise explanation of faults of vehicle, plus use of nice clean courtesy car .
Good customer communication and friendly approach
They are a fantastic team. Always have been
The whole experience helpful, enjoyable and relaxing.
Thank you for awarding our team with 5 Stars and rating our service 10/10! I is great to hear you enjoyed your experience. Best regards, Mark Powell. Head of Business.
Nothing is too much to do. They have always gone above and beyond with how helpful and accommodating they are to my requests.
Thank you for such wonderful feedback! It is always a pleasure for us to be able to help you in finding the right car for you. See you again soon! Kind regards, Mark Powell. Head of Business.
Everything couldn't have been any smoother, both before and after collection.
Gary made sure I was able to get one of the last build slots of the m140 f20/21 available where others (knights & synter) has failed. Hope he enjoys that bottle of jack.
Kept in touch and updated on progress
Staff were, as always, friendly and well informed and willing to go several extra miles to make sure my wife and I were happy. No trouble ever seems too much; I can't sing the praises of Danny Greaves enough.
Perfectly clean car, and equally important, Paul Woodman, Rossi Polak and Emma-Louise Connor, came in on a Sunday and spent as much time as was needed to talk me through all the aspects of the new car and its technology.
Excellent service, kept me informed of the build progress
Can't fault it.
Thank you for completing this survey and awarding our team with 5 Stars. Congratulations on your new car, Mark Powell. Head of Business.
Overall excellent service given. I would though have preferred to have collected my 7 series in the private viewing area instead of by the front door.
I am very pleased with my bmw and would have no qualms about having another ...
Everything explained in detail.
Lloyd always provide excellent customer service!
very genuine and experienced staff.
Quality vehicle that met my needs, and Lee Baines was excellent