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ABOUT LLOYD BLACKPOOL.

Find out more about what we do and our team.

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BMW X3 Stock Car Offer

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BMW X5 Stock Car Offer

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Climbing high to support Cash for Kids.

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Enjoy a complimentary day out at a National Trust place in our all-electric BMW i3.

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100 Easter eggs donated to Cash for Kids charity.

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Long Service Award for Charity Support.

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Motability Week. 15th-19th April 2019.

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Lloyd Blackpool successful with double national award win

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Motability scheme welcomes BMW X2.

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Video: Discover the BMW i8 Roadster.

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Cash for Kids Mission Christmas Appeal 2018

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Our Christmas Market

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Rossi by BMW Logo

Genius! Rossi wins National Product Genius Competition

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BMW X5 stock available on 0% APR finance.

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BMW Help: Recalls

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Rotary Club of Lytham Charity Golf Day

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#ExploreYourWorld

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Win A Weekend Escape With The BMW X2.

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Mission Christmas Accomplished

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We are a drop-off point for Mission Christmas

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Our Christmas Market 2017

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Lytham Festival 2017 was Phenomenal

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Lytham Festival 2017 ... Get your dancing shoes ready

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It's a Knock Out

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We have been honoured as one of the best Retailers in the world

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Lloyd Blackpool named ‘BMW Retailer of the Year’

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Cool Ride to School - Edward & Leo

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Mission Christmas Accomplished

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Cash for Kids

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Official Sponsors of the Rock FM Breakfast Show

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Christmas Market 2016

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Old Links Golf Course Captains Charity Ball 2016

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Lytham Rotary Golf Day

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We won BMW Customer Service Retailer of the Year

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The Black Tie & Diamonds Charity Ball

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Super Support for Cash for Kids

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Our Complaints Procedure

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M PERFORMANCE DRIVING DAY WITH EVERY NEW BMW PURCHASED AND DELIVERED BEFORE 31/03/16

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Our Company History

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Rossi does it again! A film star in the making.

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How to get connected with BMW Connected Drive.

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How can a BMW Genius help me?

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BMW Summer Event

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BMW Approved Used 320d Sport Touring Offer

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420d Sport Gran Coupe Models for £299 Per Month.

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Only disappointment was to discover a large greasy/oily smear on the interior brushed aluminium trim on the drivers door. Such a shame Vicky's great Customer Service was overshadowed by poor attention to detail by service department

Service

Nothing was too much trouble and organised.

Service

Previous problem resurfaced with my car they were very apologetic and fixed it super fast

Service

Excellent service

Service

Staff are friendly, helpful and good with communication

Service

Simple problem dealt with promptly

Service

Serviced as per agreed timescale

Service

We were lead to believe our car would be MOT'd and serviced and ready by 12,30. We came to collect at 12.20 but the car had only just gone to workshop. Left and had to return. Tried to get car delivered home (5 miles) but this couldn't be arranged.

Service

Very efficiently dealt with, on time, and I am grateful for the courtesy car

Service

The booking was easy and the work was done promptly.

Service

Always happy to visit the dealership as I receive exceptional service with peace of mind that my vehicle will be serviced to a high standard.

Service

Nothing to complain about!!

Service

No problems whatsoever

Service

All aspects were taken care of with friendly efficiency and courtesy

Service

End of warranty check was A1 and was presented with a washed vehicle upon collection.

Service

booking in was simple. got to speak with your BMW expert over a couple of controls within the car ,very helpful . the courtesy transfer back to my home and return to the garage on completion the courtesy cleaning both inside and outside of the car

Service

Everything done as I requested and in the time frame given.

Service

Everything was done inefficiently on time and with a very polite manner.

Service

Easy to make an appointment by calling by phone, warm welcome on arrival from reception and service department. Service listened to what we were asking for and made some helpful suggestions. Couldn't have been made any easier.

Service

Lloyd Blackpool have the best service I've come across

Service

Well organised service department. Car always ready on time. Nice courtesy cars provided if requested.

Service

Connor, the Service Officer at Lloyds Blackpool really went out of his way to solve a problem with my maps update. His successful efforts are much appreciated.

Service

On time and to cost

Service

Because they are very much a solid trusted company and I've known them for years

Service

Always had good communication and a slick service

Service

all their preparation makes for a seamless experience

Service

Friendly staff, feel like they genuinely care and want to look after your vehicle

Service

Attention to detail, a pleasurable experience throughout.

Service

Loyds blackpool were very helpful and the car came back to me very clean. The staff were very helpfull and the courtesy car was nice, it was nice to be given a courtesy car that was not a base model.

Service

Service done within time i was told it would take

Service

Everyone was efficient, always polite and helpful

Service

Everything was serviced perfectly , car goes like a dream now !!

Service

Well treated by staff

Service

Very courteous and took time to check out a slight issue I had with a ticking noise on cold start. Found a way to sort this and have booked me in again to resolve . Very helpful.

Service

It was overall a good experience.

Service

Very satisfied, staff are always so helpful.

Service

The service receptionists are always very friendly and helpful

Service

You always listen to the issue at hand and bend over backwards to help

Service

Quick but relaxed feeling

Service

The reception was by someone who had no customer service skills. I was nearly conned into buying a service package that saved me £3 over three years.

Service

Unable to price match on tyres or mot against a small independent garage in St Annes

Service
Thank you for your feedback, I am very sorry to hear that your experience was not satisfactory. A member of our service management team will be in touch with you shortly to discuss further. Kind regards, Daniella. Customer Relations Manager.

There was a slight delay leaving the garage as the courtesy car wasn't ready and didn't have fuel, however, this wasn't a significant inconvenience, the sales advisor was very apologetic

Service

Car accepted at service desk at appointment time and completed while I waited for three hours

Service

Polite and convivial staff

Service

Detail requirements are carried out diligently and professionalism. All staff treat you very politely.

Service

In this visit only had 4 tyres fitted, might have been an extra touch if they had made the tyres look like new.

Service
Thank you for your feedback, we would have liked to hand the car back to you after a wash and vac and a slick over your tyres but unfortunately time was restricted on collection and we didn't want to make you late. We will make sure they are looking sparkling new on your next visit! Kind regards. Daniella, Customer Relations Manager.

Whenever I go to Lloyds at Blackpool I am very satisfied with the service received - they are always most helpful.

Service

Good communication

Service

.

Service

The service was great, there seemed to be a male / female divide, males in sales females in service, need to see more females in sales roles. As a lady I'd prefer to buy from a lady.

Service

Fast reliable service

Service

People very pleasant

Service

I spotted a couple of marks on the car and they were rectified beyond my expectations and without question, excellent customer experience.

Service

They always take on board your concerns.

Service

Great apart from the problem was not completely solved and I am in the process of booking it back in again.

Service

Pleasant staff who did their jobs efficiently in a well organised and pleasant environment that appears welcoming to the customer.

Service

Everything you would expect from a high end main dealer

Service

Only minor point is internal valet could have been more thorough

Service

Dropping off and picking up the car and receiving courtesy car all went very smoothly

Service

My only complaint was that I phoned up to see if the car would be ready at the time promised, was told that 'somebody will phone you back' but nobody did. However when I arrived, the car was ready and waiting at the appointed time.

Service

Great service

Service

Great service this time and every time.

Service

The service team are always happy to help with anything

Service

Waited longer than anticipated - almost 2 hours

Service

I was informed that the car would be ready in 3 hours if everything was ok, and indeed it was (nearly)

Service

In for MOT, quick service, nice video about the tyre tread and any issues.

Service

Always a pleasant experience - efficient and prompt.

Service

Good service

Service

Very friendly staff and efficient

Service

Went above and beyond to sort the issues with my car

Service

Given a courtesy car for the day.

Service

Staff at Lloyd Blackpool always make sure everything goes seamlessly smooth

Service

I decided to wait for my car to be prepared. The car was ready in the time given. Very satisfied indeed.

Service

I am obsessed with my car and feel comfortable leaving it in Lloyd's capable hands it gives me total peace of mind .

Service

I had a puncture whilst out without money or phone. Lloyds took me home, collected me the following day and sorted the problem without fuss. Service second to none.

Service

The service was arranged and completed with very little notice.

Service

No complaints at all

Service

Excellent service manager who resolves any problem

Service

Connor Burns is a credit to your organisation as he was incredibly helpful and always kept me informed of the status of my order.

Service

The car still works

Service

As above plus apparently the staff were under pressure due to a closure on the M6 on this day. I empathise with the lack of staff, they are in a Customer Service role and should speak to customers accordingly.

Service

Polite and efficient

Service

VERY SATISFIED

Service

The problem was sorted out promptly and efficiently with the minimum of disruption to my normal schedule

Service

The service and customer satisfaction is always of a high standard.

Service

Nice helpful staff at the Blackpool branch

Service

My 5 series required an EGC unit to be replaced immediately. I called the dealership, and requested they check the parts availability. They call back to confirm, then booked the car in. Car was collected, EGC fitted and returned quickly.

Service

Staff very helpful, prompt service, helpful advice

Service

Could not ask for more. Robert and Louise on Service Reception are both highly professional and very personable.

Service

Nice extra touch to bring car to the door rather than me go looking for it

Service

Great service, problem resolved

Service

N/A

Service

Lloyd's Blackpool is miles ahead of all dealerships, I have been to multiple dealers in the northwest , and I live 30 miles from Blackpool and wouldn't go anywhere else

Service

Because I was happy with the service

Service

The loan car was ready for me and quickly accepted back when I came to collect my serviced car. The bill was just as expected. The condition/wear of the various items - tyres, bakes, etc - was recorded in a written report for me. A free valet service

Service

Although they couldn't find my courtesy car everything was dealt with in a timely manner.

Service

level of service offered by Callum and Louise was first class. Loan car, coffee and car wash all standard, excellent. Work carried out on time and to high standards. Thanks yet again to Lloyds for their attention to detail.

Service

I've had the pleasure of being taken care of by Robert from the service dept and on both occasions he has gone the extra mile. Thanks Robert

Service

First class in every respect. A real pleasure to have such an all around superb customer service experience from people who clearly care about the customer & cars. In essence my car's first service at Lloyd's was eye openingly positive. I'll return.

Service

Car wasn't ready on time for 2nd time in a row

Service

We were well looked after by the staff.

Service

The service department are impossible to contact and don't return calls. Different members of staff provide differing information

Service

Fast and informative. Felt I could trust the team to do what was needed.

Service

The answer here is more or less the same as my previous answer, if I was not satisfied with the service I would not return.

Service

I received a quality service from start to finish, commensurate with the quality of the vehicle.

Service

Excellent service agent, pleasing surroundings and free wash and vac

Service

Robert Wheatley dealt with us efficiently & showed us his bmw knowledge

Service

Nothing was a problem.

Service

I love the video feedback. Gives you reassurance of the engineers working on you car.

Service

Because they bend over backwards to help. They are really pleasant to deal with and the showroom is spotlessly clean

Service

Customer service is second to non.

Service

See previous answer.

Service

Completed service and recommended new Rear tyre which we hadn't noticed.

Service

It was problem free

Service

Great service as usual

Service

Couldn't have been more polite and helpful

Service

Did everything possible to help

Service

Always very pleasant and make you feel welcome

Service

Sorted everything quickly

Service

Should be have drop off or pick up service for customer when car need for service

Service

Once the service manager had addressed what I believed to be an excessive charge I was more satisfied.

Service

Everything was completed in double quick time and concise explanation of faults of vehicle, plus use of nice clean courtesy car .

Service

Good customer communication and friendly approach

Service

They are a fantastic team. Always have been

Service

The whole experience helpful, enjoyable and relaxing.

Sales
Thank you for awarding our team with 5 Stars and rating our service 10/10! I is great to hear you enjoyed your experience. Best regards, Mark Powell. Head of Business.

Nothing is too much to do. They have always gone above and beyond with how helpful and accommodating they are to my requests.

Sales
Thank you for such wonderful feedback! It is always a pleasure for us to be able to help you in finding the right car for you. See you again soon! Kind regards, Mark Powell. Head of Business.

Everything couldn't have been any smoother, both before and after collection.

Sales

Gary made sure I was able to get one of the last build slots of the m140 f20/21 available where others (knights & synter) has failed. Hope he enjoys that bottle of jack.

Sales

Kept in touch and updated on progress

Sales

Staff were, as always, friendly and well informed and willing to go several extra miles to make sure my wife and I were happy. No trouble ever seems too much; I can't sing the praises of Danny Greaves enough.

Sales

Perfectly clean car, and equally important, Paul Woodman, Rossi Polak and Emma-Louise Connor, came in on a Sunday and spent as much time as was needed to talk me through all the aspects of the new car and its technology.

Sales

Excellent service, kept me informed of the build progress

Sales

Can't fault it.

Sales
Thank you for completing this survey and awarding our team with 5 Stars. Congratulations on your new car, Mark Powell. Head of Business.

Overall excellent service given. I would though have preferred to have collected my 7 series in the private viewing area instead of by the front door.

Sales

I am very pleased with my bmw and would have no qualms about having another ...

Sales

Everything explained in detail.

Sales

Lloyd always provide excellent customer service!

Sales

very genuine and experienced staff.

Sales

Quality vehicle that met my needs, and Lee Baines was excellent